TERMS AND CONDITIONS

At Montlake Publishers, we value transparency, trust, and long-term collaboration with every author we serve. These Terms & Conditions define the responsibilities and rights of both the client and Montlake Publishers, ensuring a shared understanding throughout your publishing journey.

By choosing to work with us, whether for publishing, editing, ghostwriting, marketing, illustration, or book production, you agree to the policies outlined below. Please review them carefully and feel free to contact us for clarification at any time.

Revision Policy

We believe exceptional results come from partnership and refinement. That’s why we offer a supportive revision process designed to help your project evolve smoothly and creatively.

• Unlimited Revisions: Clients may request unlimited revisions as long as they remain within the parameters of the original design theme and service package. This maintains artistic consistency while allowing thoughtful improvement.
• Turnaround Time: Revision cycles typically require 48 to 72 business hours, depending on the complexity and depth of the requested changes.
• Out-of-Scope Requests: Requests that alter the core brief, such as redesigns, new concepts, or expanded structural changes, may incur an additional fee.

We encourage clients to provide clear, timely feedback to keep the project on schedule and aligned with expectations.

Project Turnaround Time

Montlake Publishers is committed to delivering each production phase with punctuality and professional care.

• Phase-Based Workflow: Each step (editing, review, layout, design, marketing preparation, etc.) is assigned an individual turnaround time of 48–72 hours.
• Project Duration: Total project length depends on the service tier, package type, and the client's response time.
• General Delivery Examples:
• Items requested Monday → delivered by Wednesday
• Items requested Friday → delivered by Tuesday
• Expedited delivery: Rush options may be available upon request and mutual agreement.

Refund Policy & Money-Back Guarantee

Your satisfaction matters deeply, and we aim to uphold fairness with a clear, structured refund policy. However, due to the creative and time-intensive nature of our work, refunds follow the guidelines below:

Eligibility Tiers

• Full Refund (minus 10% processing fee): If cancellation is requested before the initial draft or layout is delivered.
• 66% Refund (minus 10% processing fee): If requested within 48 hours after receiving the first draft or layout.
• 33% Refund (minus 10% processing fee): If requested between 48–120 hours after draft delivery.
• No Refunds: Refunds are not available after 120 hours from initial delivery, once final files are provided, or once revisions have begun.

Non-Refundable Services: Certain services cannot be refunded once initiated, including:

• Ghostwriting
• Research-based tasks
• Strategy consultations
• Marketing campaigns

Cancellations for Personal Reasons If a client cancels for reasons unrelated to our service quality, store credit may be offered in place of a refund.

How to Request a Refund

• Phone: (713) 340-7352
• Live Chat: Available via our website
• Email: info@montlakepublishers.com

Refunds are processed within 7–10 business days.

Quality Assurance Policy

Montlake Publishers ensures that every project receives expert attention and professional-quality results. Your work is handled by skilled writers, editors, designers, and publishing specialists.

• Client-Provided Materials: Clients are responsible for delivering correct, complete, and legally compliant content, including manuscripts, images, and reference files.
• Quality Commitment: We refine your project within the boundaries of your chosen package and offer revisions to uphold high editorial and creative standards.
• Plagiarism-Free Guarantee: All original writing is crafted from scratch and checked for authenticity to ensure originality and integrity.

Content Creation & Population

For clients who purchase written content services such as book content, blurbs, website copy, or bios:

All writing is original, SEO-optimized, and tailored to your tone, message, and target audience.

• We follow a collaborative workflow, including brainstorming, outlining, drafting, and approvals.
• If content writing is not included in the package, the client must supply all text required for web population, formatting, or publication.

If content creation is not part of your package, the client must provide all necessary materials for web population, layout, or publishing services.

Privacy Policy & Data Protection

Your privacy and intellectual property are essential to us.

• All personal data, manuscripts, and creative materials remain fully confidential.
• No client information is sold or shared with external parties.
• Our systems use SSL encryption and secure third-party tools to protect your data.

Please review our full Privacy Policy for additional details on data usage, storage, and user rights.

NDA & Reputation Management Policy

We maintain strict confidentiality standards across all projects.

• Mutual Non-Disclosure: Both Montlake Publishers and the client agree not to disclose confidential project details to any outside parties.
• Reputation Clause:Following project completion, neither party may publish statements intended to damage the reputation of the other.

A formal NDA can be provided upon request before the project begins.

Customer Support

Our dedicated support team is here to assist you throughout your project.

• Availability: Monday–Friday, 8:00 AM–6:00 PM
• Response Time: Within 24 hours on business days
• Support Channels:
• Phone: (888) 901-4464
• Live Chat: Via our website
• Email: info@montlakepublishers.com

Technical Support Policy

While our services focus on creative and editorial work, we also provide essential technical assistance where applicable.

• Included Support: Uploading files, platform integration (e.g., KDP, IngramSpark), and basic navigation help.
• Excluded Support: Installation or troubleshooting of third-party software, web hosting issues, or non-publishing platforms.
• Premium technical assistance may be available as an add-on service.

Final Notes

By using our services, you acknowledge and accept these Terms & Conditions. Montlake Publishers reserves the right to revise or update this policy as needed to reflect improvements, regulatory requirements, or company changes.