At Montlake Publishers, we strive to provide exceptional service, premium quality, and a seamless experience for every client. We understand that situations may arise where a refund is needed, and this policy is designed to offer clarity, fairness, and transparency. Our goal is to address refund requests consistently and respectfully, ensuring your concerns are handled with professionalism.
By purchasing any product or service from Montlake Publishers, you acknowledge and agree to the terms outlined in this Refund Policy. Please review these details carefully to understand how refund eligibility and processing work.
Digital items, including eBooks, digital manuscripts, downloadable files, and other instantly accessible formats, are covered under a 7-day refund window beginning from the date of purchase.
A refund may be issued only if:
Once a digital product has been opened or downloaded, it becomes non-refundable. We encourage customers to review product descriptions carefully before making a purchase.
Consulting services include strategy sessions, project assessments, one-on-one consultations, and related support.
Refund eligibility depends on service status:
Once consulting begins, the time and expertise invested are considered billable.
Submitting a Refund Request
To initiate a refund request, please email us at info@montlakepublishers.com with the following details:
Requests must be submitted within the 7-day period to be considered eligible.
After your refund request is received, our team will carefully review your case based on:
We may contact you for additional information if needed. Our goal is to evaluate each request fairly and clearly.
You will be notified of our decision within 5–7 business days of submitting your refund request. If approved, the communication will include:
We maintain transparency throughout the entire evaluation process.
Certain circumstances fall outside of refund eligibility. Refunds will not be issued when:
Montlake Publishers reserves the right to deny refund requests that do not meet policy requirements.
Once a refund is approved, processing begins within 7 business days.
Refunds will be made using the same payment method used for the original transaction unless otherwise discussed.
For consulting services, partial refunds will reflect the unused portion of the service.
Montlake Publishers may update or revise this refund policy at any time. Changes will be published on our website along with an updated “Last Modified” date. We encourage clients to review this policy periodically to stay informed. Continued use of our services indicates acceptance of any changes.
If you have questions about this Refund Policy or require clarification, please reach out:
We are committed to supporting every client with clarity, respect, and outstanding service.
At Montlake Publishers, customer satisfaction is at the core of everything we do. Whether you are purchasing a digital product, booking consulting services, or developing a full publishing project, we deliver creative, high-quality, customizable solutions. Our refund policy reflects this commitment by offering a clear and fair process whenever reasonable circumstances arise.
Montlake Publishers is where your story transforms into something extraordinary! From captivating writing and expert editing to eye-catching designs and strategic marketing, we handle it all.
